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Our team

Baxter Freight is led by one of the most experienced and successful management teams in the UK freight industry.

We have hands-on senior managers who are experts in all aspects of logistics.

Our team has years of combined experience in handling freight and we understand and appreciate the challenges that can impact deliveries.

Ian Baxter

Chairman

Peter Isler

Managing Director

Steve Rafferty

Finance Director

James Frost

Associate Director

Richard Jeggo

Associate Director

Jari Rasmussen

Associate Director

Waheed Akhtar

Nordic Operations Manager

Joanne Anderton

Operator

Helen Ashby

Nordic Operator

Melanie Barter

Senior Finance Administrator

Thomas Berrow

Senior Account Manager

Lucy Booth

Senior Account Manager

Nicolle Booth

Finance Administrator

O'Neill Bryan

Account Manager

Laura Bull

Sales Team Leader

Martin Caldwell

Senior Account Manager

Elena Chandler

Trainee Finance Administrator

Adam Dance

Account Manager

Harry Doughty

Account Manager

Tom Falivena

Freight Co-ordinator

Ellie Gavigan

Domestic Operator

Daniel Hardy

Account Manager

Sean Henegan

Freight Co-ordinator

Lucy Hudson

Finance Administrator

Freddie Hutchinson

Account Manager

Phil Jarman

Seafreight/Airfreight Operator

Dot Korybut

Key Account Co-ordinator

Will Lale

Account Manager

Jamie Lambourne

European Road Freight Co-ordinator

Ben Lee

Account Manager

Elena Leigh

European Operator

Demi Lewis

Account Manager

Lewis Loakes

European Operator

Stephen Machan

Account Manager

Sarah Martin

Nordic Operator

Calum McCracken

Sales Team Leader

Izabela Milburn

Seafreight/ Airfreight Operator

Sam Morgan

Senior Account Manager

Laura Moseby

Account Manager

Richard Mountford

Domestic Operator

Dan Myers

Business Development Manager

Laura Nixon

Business Development Manager

Gavin Norman

Sales Team Leader

Amy Phillips

Key Accounts Co-ordinator

Brendan Pickering

International Freight Manager

Harry Pollard

Account Manager

Jamie Reid

European Operations Manager

Chris Roome

UK Operations Manager

Margaret Ryan

Administration Manager

Gary Sawle

IT & Security Manager

Dan Scott

Account Manager

Chantel Simpson

Senior Account Manager

Max Stanford

Account Manager

Sarah Stebbens

Business Development Manager

Lorraine Sutcliffe

HR Manager

Adam Tucker

Senior Account Manager

Bev Turner

Business Development Manager

Niki Ward

Finance Team Leader

Lisa Wilkinson

Nordic Import Operator

Philippa Woodley

Account Manager

Phil Zdanowski

Sales Team Leader

Interested in joining our team?

We’re a fast-growing company and always on the lookout for new talent. We invest in people who are passionate about forging a long and successful career with us.

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Ian Baxter

Chairman

Email: ian.baxter@baxterfreight.com

Ian is the founder of Baxter Freight and one of the most experienced and well known figures in the UK logistics industry. Although freight has always been in his blood, he began his career working as a finance lawyer for Linklaters, one of the world’s largest law firms spending 7 years in their offices in London and Hong Kong. In 1995 Ian was enticed into the family freight business, RH Freight, and soon became managing director as part of a plan to expand the £30m turnover business under the leadership of the next generation. After leading a buyout in 2005, the company became the market leader for freight between the UK and Europe increasing turnover to £150m generated by 750 staff located in 19 offices. In 2011 Ian led the sale of the company to Kuehne + Nagel. Ian then returned to the industry in 2014, starting Baxter Freight alongside Peter Isler and Steve Rafferty, with Ian becoming chairman as well as a main investor. The company culture you’ll experience is derived from Ian’s vision to make Baxter Freight a great service provider for its customers, a strong business partner for its suppliers and a great place to work for its employees. Outside of Baxter Freight Ian is an active investor, mentor and public speaker who loves family life, travel and Arsenal FC.

Peter Isler

Managing Director

Email: peter.isler@baxterfreight.com

Before starting Baxter Freight with Ian and Steve, Peter spent over 17 years working as Commercial Director for RH Freight where he oversaw the company’s organic sales growth from £30m to £150m. Peter went on to work for Kuehne + Nagel after they acquired RH Freight where he was appointed sales director for their UK company. With a track record of developing strong, long-term business partnerships Peter’s wealth of experience helps the company to select the best team members and suppliers providing the platform to deliver the very best customer service. Keen to hear about the performance of the business Peter encourages feedback from customers and suppliers and he is always happy to take phone calls with suggestions on how Baxter Freight might improve. His direct line is 0115 559 933. Outside of Baxter Freight, Peter enjoys country life at his home in Lincolnshire which includes looking after two horses, two dogs and several cats. When he has the time, Peter particularly enjoys driving the horse and cart to the local pub.

Steve Rafferty

Finance Director

Email: steve.rafferty@baxterfreight.com

Steve has 30 years of experience leading and managing finance teams in the logistics sector including time spent with multinational integrators, freight forwarders, parcel carriers and a cargo airline. Steve started Baxter Freight alongside Peter and Ian in 2014. At Baxter Freight, Steve is responsible for meeting all aspects of the company's finance and administrative requirements and legal responsibilities. He is passionate about delivering competitive, value for money products as well as providing a high-quality approach to the management of cash collection and supplier payments. Outside of Baxter Freight, Steve likes to travel, listen to music, play golf and drink good beer.

James Frost

Associate Director

Email: james.frost@baxterfreight.com

James has worked in the logistics industry for over 16 years which has given him a full understanding of the industry. From the inception of Baxter Freight, James has been primarily involved in the southern region of the UK leading a team of sales Account Managers, maintaining and developing client relationships as well as being part of the strategic development of the business. He is very passionate about developing solutions for customers and creating mutually beneficial long-term relationships. Outside of work James relaxes with his family spending as much time as possible outdoors, be it walking or running in the Derbyshire Dales, swimming, cycling and gardening.

Richard Jeggo

Associate Director

Email: richard.jeggo@baxterfreight.com

Richard has spent almost two decades working in logistics – he knows the industry inside out. He started his career as an Account Manager fresh from university and joined Baxter Freight on the day the company started, helping shape the business it has now become. Richard is primarily responsible for the commercial elements of Baxter Freight in the North of the UK. He leads a team of Account Managers and Business Development Managers as well as maintaining and developing key client relationships and being part of the strategic development of the business. He is motivated by going above and beyond for clients and making Baxter Freight a commercial success as the business continues to go from strength to strength. Outside of work Richard is passionate about music, endurance sports, Liverpool FC and avoiding housework. His perfect day involves wine, sun, BBQs and spending time with his wife and three boys.

Jari Rasmussen

Associate Director

Email: jari.rasmussen@baxterfreight.com

Jari has a vast and far ranging understanding of the wider freight market. Having spent his whole career in logistics, Jari oversees the operations side of Baxter Freight making sure goods are delivered on-time through building strong and trusted relationships with international freight companies. Jari’s work is key to the smooth day-to-day running of Baxter Freight – he provides current clients with the necessary information they require, while implementing new strategies and ways of working with international partners. Having been born and bred in Denmark, Jari’s knowledge of the European market is second to none.

Waheed Akhtar

Nordic Operations Manager

Email: wade.akhtar@baxterfreight.com

With over 18 years’ experience in the freight industry, Wade is responsible for managing and driving forward our Nordic operation, which covers Sweden, Denmark, Norway, Finland and Estonia. Having significantly grown the Nordic service since joining the business, Wade is involved in the day-to-day operations ensuring customers receive the best possible service, overcoming challenges and finding creative solutions. Outside of Baxter Freight, Wade enjoys spending quality time with his wife and children whether it’s a day out at the park, cycling or a trip to the cinema. He also likes to unwind with a good boxset.

Joanne Anderton

Operator

Email: joanne.anderton@baxterfreight.com

Fluent in both French and German, Joanne plays a crucial role in resolving overseas issues and is well-known for building and sustaining excellent relationships with suppliers and account managers. Day-to-day, Joanne is responsible for booking and monitoring European consignments – making regular contact with collections and delivery points in the continent, both in the UK and overseas. An avid reader and self-confessed foodie, Joanne loves nothing more than spending quality time with her friends and family.

Helen Ashby

Nordic Operator

Email: helen.ashby@baxterfreight.com

Helen is thriving in her role as Nordic Operator. She currently focuses on delivering the best possible customer service for clients shipping to Sweden, Denmark and Finland. This involves ensuring a constant flow of information from the supplier to the customer and dealing with any challenges that may arise when shipping goods to and from the Nordic countries. Day-to-day she’s involved in everything from data entry to organising deliveries and ETAs, as well as arranging the use of specific equipment for certain consignments. Outside of work, Helen enjoys spending time with family and socialising with friends at every possible opportunity.

Melanie Barter

Senior Finance Administrator

Email: melanie.barter@baxterfreight.com

Day-to-day, you’ll find Melanie dealing with a range of finance duties which include supplier payments, reconciliations, costings, and queries and processing. Melanie has seen Baxter Freight grow and change since 2014 as she can remember a time when all the finance processes and credit controls were being setup. She loves that aspect of the role and being part of a growing company with ambitious plans. In her spare time Melanie enjoys swimming, socialising and spends a lot of time entertaining her lovely children (they also entertain her from time-to-time too!).

Thomas Berrow

Senior Account Manager

Email: thomas.berrow@baxterfreight.com

A longstanding Baxter Freight employee, Thomas manages a large portfolio of clients ranging from small businesses to large multinational companies. In his role as Senior Account Manager, Thomas continues to broaden his knowledge of all types of freight ensuring he is the first port of call for customers. Thomas continuously exceeds sales targets and consistently is one of our top performing Account Managers in terms of customer retention and adding value to clients - something he's particularly proud of. Outside of work, Thomas is a Nottingham Panthers season ticket holder and also enjoys gardening, eating out, trying different gins and a holiday or two whenever possible.

Lucy Booth

Senior Account Manager

Email: lucy.booth@baxterfreight.com

Lucy is one of our Senior Account Managers and has achieved a lot in a short space of time since joining Baxter Freight. A determined individual who sets high standards of herself, Lucy strives to be the best she can be and currently looks after one of the largest retailers in the UK managing their European trade. She thrives off building long-term relationships with clients as well as identifying new business opportunities to help expand Baxter Freight. In her spare time, Lucy enjoys spending time with her boyfriend, socialising with friends and family but above all else, a chilled night in is her favourite.

Nicolle Booth

Finance Administrator

Email: nicole.booth@baxterfreight.com

Nicolle started life at Baxter Freight as a trainee, before rising through the ranks and progressing her career with the business thanks to our extensive training programme and continued mentoring. As a Finance Administrator, Nicolle ensures invoices are sent to all clients efficiently and sets up new customer accounts, while also dealing with any queries that may arise by liaising with Account Managers, the operations team and customers directly. Nicolle felt very comfortable at Baxter Freight from the start and is now a strong member of the finance team very much enjoying the togetherness they have. Outside of work, Nicolle loves going out with friends, spending time with family, travelling and music.

O'Neill Bryan

Account Manager

Email: oneill.bryan@baxterfreight.com

O’Neill is a real people person and enjoys building close relationships with both new and existing clients. After graduating from Leeds Metropolitan University with a degree in international business, O’Neill has worked in various sales roles across the insurance and transport industries but is relishing his first opportunity specifically in freight. Outside of work, O’Neill enjoys keeping fit so tries to get together as much as possible with friends and play 5-aside football – he’s known as the striker who can’t shoot! He also regularly goes to the gym and spends lots of time with family at the weekends taking his nieces and nephews to the park, out for food or wherever keeps them entertained!

Laura Bull

Sales Team Leader

Email: laura.bull@baxterfreight.com

A natural leader and people-person, Laura has worked her way up the ranks at Baxter Freight and spends much of her time coaching and mentoring a growing team of Account Managers, ensuring they offer the best possible service for our customers and carve a rewarding career path within our business. She also has her own dedicated customer base, which she takes pride in building firm relationships with. Outside of work, Laura spends much of her time taking her dog on adventures and is a big fan of ice hockey, regularly watching the Nottingham Panthers when they’re playing.

Martin Caldwell

Senior Account Manager

Email: martin.caldwell@baxterfreight.com

Martin is a seasoned account handler and is responsible for managing several high-profile accounts. As well as generating new business opportunities, the reason Martin gets up in the morning is to help clients improve their supply chains. When others say they can’t help, this is where Martin shines. A problem solver and creative thinker, Martin’s strengths lie in taking a complex set of requirements and providing a unique logistics solution. Outside of work, most of his spare time is spent with friends and attending live music events.

Elena Chandler

Trainee Finance Administrator

Email: elena.chandler@baxterfreight.com

After recently finishing her A Levels, Elena was keen to kickstart her career in finance and joined Baxter Freight as a Trainee Finance Administrator. Elena is filled with ambition and is looking forward to developing a strong understanding of the freight industry and continuing to work her way up the ladder by building a successful career in finance. She spends her working day processing and querying invoices, checking statements, preparing payment runs and opening new supplier accounts, alongside general administration duties. Outside of Baxter Freight, Elena enjoys going out for food and drinks or to the cinema with her friends and listening to music, particularly R&B, house and techno. She also spends a lot of time in the outdoors walking her fluffy Cockerpoo, Luna.

Adam Dance

Account Manager

Email: adam.dance@baxterfreight.com

With a strong love for travelling, Adam joined Baxter Freight after relocating from Brisbane, Australia. He is extremely customer-focused and takes great pride in understanding the needs of his clients to provide efficient and cost-effective logistical solutions. Having graduated with a distinction from the Queensland University of Technology – majoring in international business and previously holding sales and marketing roles for a Brisbane-based transport company – Adam is able to use his experience of the sector to overcome challenges and solve problems quickly and effectively. Adam has lived in four different countries and although it’s a close call, Bali and Hong Kong are his two favourite places after travelling across Asia. Adam loves the energy in Hong Kong – he describes it as ‘a city that never sleeps’. He also enjoys reading psychology and sales books and is a keen surfer as a Brisbane native.

Harry Doughty

Account Manager

Email: harry.doughty@baxterfreight.com

Harry is an expert at juggling several tasks at once. He loves speaking to new people and spends a lot of his time dealing with customer from across the UK and Europe. He helped to improve the supply chain for one of Europe’s biggest packaging companies within his first year of joining our team and has set his sights replicating this success for other clients. As a new home owner, Harry has developed a love-hate relationship with flatpack furniture and relaxes by playing FIFA and Football Manager.

Tom Falivena

Freight Co-ordinator

Email: tom.falivena@baxterfreight.com

Tom is a specialist Freight Co-ordinator who arranges deliveries for clients shipping to and from the Nordic countries. A crucial part of his role is maintaining close relationships with suppliers to ensure deliveries are made on time, keeping customers updated every step of the way. Providing the best possible customer service is at the top of everything Tom does and he has played a key role in implementing new ways of working to meet and exceed customer expectations. In his spare time, Tom enjoys spending time with his wife and two children, a walk in the park and family holidays. He likes his football and supports Derby County.

Ellie Gavigan

Domestic Operator

Email: ellie.gavigan@baxterfreight.com

Having started her logistics career within our sales team, Ellie was keen to try something new and has since joined the operations team. Ellie is responsible for keeping on top of collection and delivery times for customers, sourcing quotes and ensuring that customer deliveries run smoothly. She brings a fresh perspective to the role, which means she is an expert at identifying issues before they arise and finding new solutions for customers. Her drive to do well and learn new skills means she is one of our most adaptable members of the team who can try her hand at any role and succeed. When she’s not at work, culture-vulture Ellie loves visiting new countries and spending quality time with friends and family.

Daniel Hardy

Account Manager

Email: daniel.hardy@baxterfreight.com

As a people person, Dan loves getting to know his clients personally and understanding their logistics needs inside out. Dan is a creative thinker who enjoys solving problems and finding new ways he can keep his clients happy. Having worked in sales and management roles previously, he is confident in delivering the best customer service for his clients. As one of our most eclectic members of the team, animal lover Dan loves nothing more than watching horror movies and gaming, organising his next trip abroad to go travelling or enjoying the football.

Sean Henegan

Freight Co-ordinator

Email: sean.henegan@baxterfreight.com

Sean is an extremely experienced Freight Co-ordinator having worked in the industry for over 17 years. Sean regularly uses his knowledge of the wider freight market to come up with creative logistics solutions, ensuring customers not only move goods in the most efficient way but improve their overall supply chain performance. Working closely with our suppliers, Sean has built up many long-term relationships having joined Baxter Freight on day one. Outside of work, Sean enjoys downtime with the family and is focused on spending quality time with his two daughters and border collie.

Lucy Hudson

Finance Administrator

Email: lucy.hudson@baxterfreight.com

Lucy enjoys getting to the bottom of difficult queries and picking up new skills along the way as she progresses through her career. As Finance Administrator, day-to-day Lucy is involved in processing and querying invoices, checking statements, preparing payment runs, opening new supplier accounts and general admin duties Outside of work, Lucy loves spending time with friends and family whether that be going out for drinks, enjoying a spot of shopping or supporting Nottingham Forest.

Freddie Hutchinson

Account Manager

Email: freddie.hutchinson@baxterfreight.com

Freddie’s sales career has led him to join our team where he is responsible for a growing number of customers. Not averse to hard work, he thrives within busy environments having thrown himself into the world of employment at aged 17. Self-confessed geek Freddie relaxes by watching his favourite TV shows and making music. He can also be found socialising in the pub with friends and going out for dinner with his girlfriend.

Phil Jarman

Seafreight/Airfreight Operator

Email: phil.jarman@baxterfreight.com

Phil has spent 25 years in the logistics industry in roles covering air, sea and road freight. Many of those years were spent in time critical operations, including chartering aircraft, arranging on-board couriers and also dealing with customs clearance procedures. Phil is essentially responsible for finding the right logistics solutions for clients using his experience and technical knowledge of different vehicles within the freight market. Outside of work, Phil enjoys spending time with his daughters, walking and carrying out home renovations.

Dot Korybut

Key Account Co-ordinator

Email: dot.korybut@baxterfreight.com

Dot looks after customers based in the south of the UK. She is meticulous in her approach to dealing with clients and handles any issues and problems affecting deliveries with a smile. Well known for going over and above, Dot makes sure our clients are communicated with at every stage of their delivery. When she is not at work, Dot tries to get outside as much as possible on a dog-friendly day out. To relax she likes to chill out with friends and family when possible.

Will Lale

Account Manager

Email: will.lale@baxterfreight.com

Motivated by providing first class customer service, Will enjoys gaining a deep understanding of a client’s supply chain and then offering a creative solution. A fast learner and with a keen eye for detail, Will strives for excellence as he works with a mixture of small, developing and well-established businesses across a variety of sectors. No challenge is too big as he is able to quickly get to grips with a customer’s needs and challenges. Outside of Baxter Freight, Will enjoys watching and playing football. He also plays guitar and likes to think he can cook to a good standard.

Jamie Lambourne

European Road Freight Co-ordinator

Email: jamie.lambourne@baxterfreight.com

Jamie is responsible for controlling, managing and reporting on all groupage trailers from the UK to overseas depots and well as managing groupage collections in the UK. His expert time management skills and extensive experience ensures customers receive goods on time and deliveries run smoothly. Outside of work – when he isn’t spending time with his family – you’ll either find Jamie on his bike or playing cricket for his local club where is also the club captain.

Ben Lee

Account Manager

Email: ben.lee@baxterfreight.com

Ben is a people person who spends his time listening to and understanding the logistics needs of all his customers. He takes pride in delivering a first-class customer experience and is motivated by the positive feedback he regularly earns from the people he works with. His previous experience in customer-focussed roles has led him to be one of our most reliable and hardworking account managers. In his spare time, he enjoys spending quality time with his daughter, Ivy, and socialising with friends and family. He can often be found on the rugby pitch but also enjoys playing and watching most sports.

Elena Leigh

European Operator

Email: elena.leigh@baxterfreight.com

Multi-lingual European Operator Elena has almost ten years’ experience in the distribution and logistics sector. She is responsible for maintaining and strengthening relationships with our suppliers across Europe and ensuring our quotes remain as competitive as they can be. Elena brings specialist experience from her former role as a Baltic Fleet Controller to her job and is fluent in Russian, Lithuanian, Polish and English. When not dealing with the company’s suppliers, she can be found with her head in a book or planning her next trip to explore different cultures, countries and meeting new people.

Demi Lewis

Account Manager

Email: demi.lewis@baxterfreight.com

Demi is one of our Account Managers and joined the business after relocating to Nottingham from Northamptonshire. Demi wanted a complete career change when joining Baxter Freight moving away from a role in insurance. She was drawn to logistics and particularly the opportunities to progress within a fast-moving company and sector. Her sights are firmly set on forging a long and successful career at Baxter Freight. Outside of work, you’ll find Demi cooking up a storm in the kitchen – her favourite cuisine is Mexican. She also enjoys spending time with friends or going to festivals and live music events – Demi has been to Creamfields festival every year for the past five years.

Lewis Loakes

European Operator

Email: lewis.loakes@baxterfreight.com

As European Operator, Lewis is responsible for sourcing the best options available for clients to move freight within Europe. Working closely with the sales account managers, Lewis uses his knowledge of the wider freight market and close relationships with suppliers to come up with creative solutions for clients. Lewis joined Baxter Freight in January 2018, making the move over from Kuehne + Nagel where he’d spent three years in groupage operations and built up much of his experience in logistics. Prior to this, he worked as a warehouse operator for TNT. In his spare time Lewis simply enjoys spending time with his friends and family – there’s no place like home.

Stephen Machan

Account Manager

Email: stephen.machan@baxterfreight.com

An entrepreneurial spark, Stephen is motivated by building and growing the Baxter Freight customer base, developing good working relationships and, overall, helping clients improve their supply chain performance. On a daily basis, Stephen is responsible for finding the best logistics solutions for clients, improving customer service and winning new business. He enjoys being part of a team and is always looking for new ways to add value to businesses. Outside of work, he enjoys going to the cinema, listening to music, reading, gaming, running and socialising with friends.

Sarah Martin

Nordic Operator

Email: sarah.martin@baxterfreight.com

Sarah is one of our specialists who handles freight to and from the Nordic countries. Day-to-day Sarah is involved in planning groupage trailers for Finland and Denmark, scheduling collections and overcoming any challenges to ensure customers receive the best possible service. Her role involves building fantastic relationships with our suppliers to provide customers with a constant flow of communication about their deliveries. Outside of work, Sarah loves spending time with friends and family and is a self-confessed social media fanatic too.

Calum McCracken

Sales Team Leader

Email: calum.mccracken@baxterfreight.com

Calum has worked his way up the ranks at Baxter Freight to become a Sales Team Leader and now manages a team of account managers in the south region. He is passionate about over delivering for his customers to keep them happy and is driven by exceeding sales targets for Baxter Freight. Having recently taken up CrossFit, Calum can also be found playing tennis and spending time with his young daughter.

Izabela Milburn

Seafreight/ Airfreight Operator

Email: izabela.milburn@baxterfreight.com

Izabela has never looked back after her love for travel led her to a role handling imports and exports within our international department. She kick-started her career in air and sea freight forwarding ten years ago and is now the go-to within the team for any air freight-related advice. Izabela has previously helped to ship aircraft parts and engines for Rolls Royce Aerospace and now works closely with our account managers to improve customer supply chains and further develop our airfreight capability. Film lover and foodie, Izabela enjoys combing these two hobbies with her friends and walking her dog to relax.

Sam Morgan

Senior Account Manager

Email: sam.morgan@baxterfreight.com

Since joining Baxter Freight in September 2015, Sam has progressed to Senior Account Manager. He has successfully established and managed a large pool of customers through his determined and tenacious approach. With an eye for new business, Sam has achieved great success in growing existing accounts as well as forging long-term relationships with new clients. Sam is a sports fanatic and enjoys playing and watching football – in particular, supporting his local team Mansfield Town.

Laura Moseby

Account Manager

Email: laura.moseby@baxterfreight.com

Arranging air, sea and road freight shipments worldwide, Laura has quickly become an expert in all things freight and is continually driving herself to improve her knowledge and skills set in the sector. A self-motivator, she will always look to surpass any goals set and ensure the best service delivery for her customers. When not at work, you’ll find Laura spending time with friends and family.

Richard Mountford

Domestic Operator

Email: richard.mountford@baxterfreight.com

Richard is an experienced UK Domestic Operator having spent over 15 years in the transport industry in a variety of roles including operator, planner, general manager and transport manager with companies such as Ceva Logistics, Wincanton and DS Smith. Richard was always destined to work in the industry as he remembers a time as a young boy helping his father who owned a small haulage company – he recalls early starts to the day travelling from Hull to Darwin in a Leyland Buffalo. Day-to-day, Richard uses his knowledge of the market to ensure customers are getting maximum revenue for their spend – he holds a full national and international CPC and is hoping to become affiliated to the CILT in the near future. Outside of Baxter Freight, Richard enjoys keeping in touch with current affairs and history and keeping a fine balance of going to the gym and spending time in the pub (although the latter sometimes comes out on top). Richard also loves to travel and has discovered a passion for sailing – he has made it his ultimate goal to purchase his very own sailing boat.

Dan Myers

Business Development Manager

Email: dan.myers@baxterfreight.com

Dan loves nothing more than finding ways to add value to customers. He acts as a consultant to many existing clients – analysing their current logistics processes and finding ways to improve efficiencies and help them save money. Dan leaves no stone unturned when reviewing customer’s current supply chains and it’s this in-depth approach which has helped us to secure a significant contract with a high-profile high street retailer. As a travel lover, Dan enjoys visiting more obscure places when on holiday and is a self- confessed football fan; a hobby which he enjoys watching and playing.

Laura Nixon

Business Development Manager

Email: laura.nixon@baxterfreight.com

Laura is an experienced Business Development Manager with over 20 years in sales behind her – with nearly 15 of those years spent working in the logistics industry for the likes of City Link, UK Mail, Palletforce and DHL Freight. She joined Baxter Freight in January 2018 and her role predominantly focuses on winning new business through developing strong partnerships with customers and striving for high levels of customer service. Laura is passionate about her customers and day-to-day she’s out on the road meeting clients, developing new working relationships and coming up with creative solutions using her vast experience of domestic and international road freight. Outside of work, Laura is a busy mum to three teenagers, which often involves driving them to various social events here there and everywhere. She also loves going to the gym and her three favourite things in life are holidays, her dog Jack and a rhubarb gin and tonic.

Gavin Norman

Sales Team Leader

Email: gavin.norman@baxterfreight.com

Gavin prides himself on his expert knowledge and spends a lot of time imparting this to support his team of account managers who look after the northern region. He has proven himself as a logistics expert, having risen up the ranks at Baxter Freight to the position of Sales Team Leader. His tenacious approach to putting customers first has seen him develop a long-term relationship with one of the largest event companies in the country. One of the many Nottingham Forest fans in the team, Gavin is often seen enjoying the football and cricket. A lot of his spare time is taken up with his wife and two children, holidaying abroad whenever possible.

Amy Phillips

Key Accounts Co-ordinator

Email: amy.phillips@baxterfreight.com

Our Key Accounts Co-ordinator Amy Phillips brings more than ten years of freight industry experience to the team. Understanding customers’ needs has become second nature to her and she is committed to building strong relationships with the company’s larger customer and supplier accounts. She has previously visited one of our key suppliers in Belgium to learn more about their operations to further enhance our customer services offer. To relax, Amy can often be found playing host to family and friends cooking a huge Sunday dinner or barbecue – weather permitting.

Brendan Pickering

International Freight Manager

Email: brendan.pickering@baxterfreight.com

Brendan brings more than 30 years’ experience in worldwide logistics to the Baxter Freight team. His in-depth knowledge of the automotive, retail, and food & drink sectors gives him the edge when it comes to adding value to our customers. Brendan has a very ‘hands-on’ role in the international operations department working closely with the account managers to arrange import and export movements via air and ocean freight. His know-how not only helps the company win and retain clients, but he often spends his time mentoring members of the team who are new to the industry. As an Ipswich Town supporter, Brendan will spend a lot of his weekends travelling to away matches. He also enjoys riding his motorbike and spending quality time at home with his family.

Harry Pollard

Account Manager

Email: harry.pollard@baxterfreight.com

Harry is committed to making sure his customers always go away happy. Day-to-day he takes his time listening to and understanding the logistics needs of his customers to offer them the best advice. He is passionate about working with his customers to help solve problems and make their lives easier. Harry is a rugby fan and will often be found watching or playing the sport, as well as socialising with friends on a night out.

Jamie Reid

European Operations Manager

Email: jamie.reid@baxterfreight.com

Jamie started his career with us in sales and has since made the transition to operations management, overseeing the European department. With experience on both sides of the fence, he’s well positioned to produce the most effective and efficient solutions for customers and suppliers. Driven by the aim to continuously improve our services, he is passionate about positive relationship building and adding value to customers. As well as spending time keeping fit on the football pitch, Jamie is a big music fan and you’ll regularly catch him listening to Pink Floyd, Oasis, Rival Sons and Foo Fighters.

Chris Roome

UK Operations Manager

Email: chris.roome@baxterfreight.com

Chris has played a pivotal role in growing Baxter Freight’s domestic department thanks to his experience within the transport and logistics industry. His in-depth industry knowledge means he is best placed to lead our UK domestic team, which moves anything from one pallet to oversized loads anywhere in the UK and Ireland. Finding the best freight solutions for customers and the right suppliers for the job are second nature to Chris. He enjoys getting to know new suppliers and fully understanding how they operate to grow lasting working relationships. As an avid sports fan, Chris spends his spare time watching the cricket or football, especially when his team Nottingham Forest is playing. He also enjoys great food – who doesn’t?

Margaret Ryan

Administration Manager

Email: margaret.ryan@baxterfreight.com

With Baxter Freight since day one and always in the office with a smile on her face, Margaret is an integral part of the team. As Administration Manager, Margaret’s role is extremely varied but her specialism is payroll. She also gets involved in dealing with freight claims as well as providing day-to-day administration support to the management team. Margaret is a people person and passionate about building great relationships with her colleagues as there’s no denying we all do our jobs better when happy. Naturally, Margaret loves spending time with her family, walking the dog and gardening, but mostly enjoys catching up with friends over a glass of wine.

Gary Sawle

IT & Security Manager

Email: gary.sawle@baxterfreight.com

Gary has the patience of a saint. He is responsible for looking after our IT infrastructure and systems, as well as being the first port of call for any internal IT-related queries. He has helped us to develop an infrastructure fit for rapid growth and has been with the team since the business was formed. More recently he has been integrating systems with larger suppliers and customers to improve the services we can offer. As a qualified systems engineer/systems administrator, he is on hand to deal with any IT concerns quickly and effectively to ensure the day-to-day running of the business isn’t affected. As well as keeping the business running, Gary recently took up running as a hobby and has started to enter into races.

Dan Scott

Account Manager

Email: dan.scott@baxterfreight.com

Dan has a keen eye for detail and is well known for helping our customers find efficiencies and save money. He is a pragmatic problem solver and is regularly learning more about freight forwarding to offer the best possible service. Having worked in many customer-facing roles before joining our team, Dan is a people person who will always go the extra mile. One of the many Nottingham Forest fans in the team, Dan is a big football lover and can often be found supporting his team during the football season.

Chantel Simpson

Senior Account Manager

Email: chantel.simpson@baxterfreight.com

Chantel joined Baxter Freight in 2014 and has risen through the ranks to become a Senior Account Manager. For her, no two days are the same. Chantel’s time is spent handling jobs for existing clients and ensuring deliveries are seen through from start to finish as well as generating new business. Chantel is motivated by growing Baxter Freight’s existing client base and spotting strategic opportunities to increase sales. Outside of Baxter Freight, Chantel enjoys spending time with family and friends as well as attending weekly dance classes.

Max Stanford

Account Manager

Email: max.standford@baxterfreight.com

Max is an extremely driven Account Manager who prides himself on being able to solve problems for customers by reacting quickly to specific, high-value and time-critical requests. He regularly challenges himself and is constantly striving to be better, whether that be through improving his knowledge of customer management, operations or business development. Using his knowledge of the freight industry, Max aims to streamline customers’ supply chains, improve transit times and reduce costs. Max always puts the customer first and builds personal relationships with clients in order to gain their trust – a valuable commodity in the freight industry. Outside of work, Max is sport mad and takes pride in organising the Baxter Freight weekly five-a-side football matches. When sport isn’t taking up Max’s time, it’s his love of music – he mixes house and disco in his front room and often goes to lots of festivals.

Sarah Stebbens

Business Development Manager

Email: sarah.stebbens@baxterfreight.com

Sarah has over 10 years’ experience in the freight industry and during that time has previously worked closely with both our chairman, Ian, and managing director, Peter. A seasoned Business Development Manager, she is regularly out on the road building the Baxter Freight brand and meeting potential new clients face-to-face. Sarah is responsible for maintaining relationships with an existing customer base and increasing sales revenue for the wider business through customer acquisition. She loves working closely with colleagues and customers and genuinely cares about helping customers improve their businesses so Baxter Freight can grow with them. In her spare time, Sarah loves to travel and see new countries, spend time with friends and family and, overall, make every experience count.

Lorraine Sutcliffe

HR Manager

Email: lorraine.sutcliffe@baxterfreight.com

Lorraine has been with Baxter Freight since the beginning. She knows the business extremely well and has a rich career in the HR industry having previously worked in senior HR roles for Safeway, Morrisons and RH Freight. At Baxter Freight, Lorraine is responsible for overseeing the training, development and mentoring of all staff. This is a vital role within the business as Baxter Freight places a lot of importance on training and developing people with only modest freight or sales experience. The robust training and development programmes produced by Lorraine have seen many of Baxter Freight’s current sales account managers and team leaders rise through the ranks and one day, they will become the future of the organisation.

Adam Tucker

Senior Account Manager

Email: adam.tucker@baxterfreight.com

Adam Tucker is one of the team’s Senior Account Managers who particularly enjoys handling the more problematic and unusual shipments our customers need moving. His endless attention to detail means that his customer’s goods get to where they need to be in a timely, safe and secure manner. To this day he still works with his first ever client at Baxter Freight and takes pride in keeping all of his customers happy – regardless of the company’s size or the volume of goods moved. When he isn’t solving a client’s logistics problems, he can be found spending quality time with his family and enjoying socialising with friends.

Bev Turner

Business Development Manager

Email: bev.turner@baxterfreight.com

Bev Turner has helped Baxter Freight expand into the North East of England using her business development expertise. She specialises in solving the supply chain issues facing businesses, particularly within the manufacturing sector. She is able to get to the nub of an issue quickly and helps to deliver creative logistics solutions which are bespoke to customers’ needs. More recently she has fulfilled various projects from large full load projects to express van deliveries for the automotive industry. A self-confessed Walt Disney World addict, Bev will spend her holidays in Florida whenever possible. Otherwise when she’s at home she can be found walking her pug, running and spending time with her son.

Niki Ward

Finance Team Leader

Email: niki.ward@baxterfreight.com

Niki is a shining example of someone who has progressed their career with Baxter Freight. Starting out in an administration role, Niki is now our Finance Team Leader and is responsible for leading the whole finance team. Her role includes getting involved in anything from credit control to chasing debt, as well as managing the legal process and dealing with customer queries. She also provides general support to the team. Niki’s weekends are spent with friends and family, keeping fit and holidaying.

Lisa Wilkinson

Nordic Import Operator

Email: lisa.wilkinson@baxterfreight.com

As Nordic Import Operator, Lisa ensures any goods being imported from Sweden, Denmark or Finland are arranged in a professional manner by working extremely close with all of our suppliers. Lisa champions great customer service above all else and uses her know-how of importing from the Nordic region to meet the delivery times and needs of customers. Outside of work, Lisa loves to dance – particularly ballroom and Latin. She also enjoys spending time with family and friends, having barbecues and going out for meals.

Philippa Woodley

Account Manager

Email: philippa.woodley@baxterfreight.com

Philippa is passionate about helping clients to achieve their goals and ensuring that customers receive the best possible service. Philippa particularly enjoys working with the people around her and believes the team ethic at Baxter Freight is unrivalled. In her spare time, you’ll find Philippa with friends and family whether that be in the great outdoors, over a drink or simply at home.

Phil Zdanowski

Sales Team Leader

Email: phil.zdanowski@baxterfreight.com

Phil started life at Baxter Freight as a sales Account Manager on the very first day of trading. Now a sales team leader, Phil is responsible for overseeing and training a team of five account managers ensuring the best possible solutions are provided and high level of customer service is reached. Phil takes pride in his personal development and has broken many records over the years by hitting and exceeding sales targets. In his spare time, Phil has been renovating his house and building a man cave so that certainly keeps him busy – as well as his children, of course.