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Key Account Co-ordinator

Do you have a passion for customer service?

Baxter Freight is a relationship driven business within the logistics sector and a UK company with a global reach. As such, we’re looking for an enthusiastic, relationship led individual to work within our Key Account department. This individual will have a passion for customer service and building relationships. The role involves managing our larger customers’ daily operational requirements ensuring those customers are serviced to the very highest of standards.

About the role

  • To deal with key account customers’ daily requirements in line with the service operating procedures and service level agreements.
  • To track and trace all Key Account shipments via our Online Portal, communicating with our partners to investigate and resolve any non-delivered shipments and managing our key customers’ expectations.
  • To process shipment reports, resolving discrepancies identified and advise customers of any amendments.
  • To produce and maintain up to date management reports, master files, key account files and spreadsheets to ensure accurate costings and invoicing information.
  • To monitor and record key performance indicators for each individual account escalating discrepancies to the relevant stakeholder.
  • To ensure any appropriate paperwork has been received and forwarded to the relevant departments.

To succeed

The ideal candidate will have an excellent customer service ethos and be comfortable interacting with customers at a senior level. You will also approach your work methodically, whilst being able to work accurately at speed if required. Finally, you will work well within a team environment but have an independent approach to problem solving when necessary. Experience of working in a similar role within the freight industry would be advantageous.

Is the role for you?

  • Do you have experience of working in a similar role?
  • Can you work independently and are you able to manage and prioritise a busy work schedule?
  • Do you have a great telephone manner and are you confident speaking to customers at a senior level over the phone?
  • Do you have working knowledge of Microsoft programs, in particular Outlook and Excel?

What you get in return

We offer a competitive salary, 33 days holiday inclusive of bank holidays and a contributory pension scheme. We work in a fantastic, newly refurbed office – with a casual dress code and a vibrant culture. Complete with a pool table and regular employee engagement days.

The role involves working Monday to Friday, 9 am – 5 pm.

To apply, please send us your CV and a cover letter.